FAQs

Payment

If paying by bank transfer, our bank account is HSBC 582 295648 838 / Gone Running Limited. For wire transfers, full bank details are:

- Beneficiary Bank Name: HSBC Hong Kong
- Beneficiary Bank Address: 1 Queen’s Road Central, Hong Kong
- Beneficiary Bank Code: 004 (for local payment)
- SWIFT Code: HSBCHKHHHKH (for telegraphic transfers)

Please send a copy of the confirmation to accounts@gonerunning.hk and make a note of your order number - thank you.

We also accept PayPal and credit cards including Visa, Mastercard and American Express. 

Shipping

We just charge shipping at cost but, unfortunately, Tailwind is heavy and postage is not cheap! It starts at HK$30 for Hong Kong deliveries under 1.5kg.

** STOP PRESS - for a limited time only, Tailwind will ship free in Hong Kong **

If you live in Singapore or Malaysia, please go to www.tailwindnutrition.sg for cheaper postage.

International Buyers

If you would like to see prices in your local currency, scroll up to the top of the page where is says "All prices in HKD" and please select it from the dropdown menu.

Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase.

Returns and Changing Orders

We love Tailwind and stand behind it 100%. If you are unhappy with your Tailwind, please contact us within 14 days at hello@gonerunning.hk and we will offer you a replacement or full refund (excludes shipping). Unconsumed quantities will need to be returned.

If you need to change or cancel an order, please send us an email at hello@gonerunning.hk as soon as possible. It's as easy as that.